Delinquency down 88%
$3.9M in projects delivered.
Every step visible.
In three years, a mid-size condominium community went from mounting delinquencies and an aging building envelope to healthy finances, completed capital projects, and a board that can see every dollar and every task — in real time.
To protect our client's privacy, the community is not named. Every figure on this page comes from actual portal records and association financials, June 2023 – June 2026.
A community at a crossroads
When the association came to propVIVO in June 2023, the board faced the situation many self-governed communities know well:
- •$71,731 in delinquencies spread across 28 owner accounts, with no clear path to recovery.
- •A major recladding project looming - millions of dollars of building-envelope work with no financing in place.
- •Hourly project-management billing at $175/hour, with a minimum charge for every 15 minutes.
- •Limited visibility - owners and board members relied on phone calls, inboxes and monthly packets to know what was happening.
One platform. Nothing hidden.
- •propVIVO combined full-service community management with its technology platform, where every homeowner request and board task is logged, categorized, timestamped and visible - to owners and board members alike.
- •That transparency changed the dynamic. Requests can't sit forgotten in an inbox. Board decisions carry a complete activity trail. And the association's own data - the same data behind this page - is available to the board at any hour.
- •From that foundation, the work followed: disciplined collections, owner consensus-building, competitive vendor management and a capital program larger than anything the community had attempted before.
Three Years, As An Activity Trail
On the propVIVO portal, every task carries a visible history. Here is the engagement itself, told the same way.
Onboarded to the propVIVO platform
Every open issue, owner account and vendor relationship moved into one system of record. From day one, owners could raise requests, the board could monitor tasks, and the association's full activity history was visible — not buried.
Collections discipline takes hold
Consistent tracking and follow-through recovered $80,000 in collectable delinquencies. By year-end 2024, delinquent balances had fallen to a fraction of the starting figure.
$2.85M financing secured, special assessment ratified
propVIVO supported the association end-to-end through lender requirements, and coordinated with homeowners and the board to ensure legal, financial, and logistical alignment.
$3.9M capital program delivered
A $2.8M partial recladding — the community's largest-ever project — plus asphalt, gate, fencing, security, lighting, siding and more.
Enhanced portal launched
A new generation of the platform rolled out to the community — the same platform that now powers electronic consent, live budgets, and task history.
A stronger association, by every measure
Delinquency at $8,880 across 13 accounts. Zero owners past 90 days. Zero cases in collections. Operating fund up 36%.
Three Years Of Impact
See how consistent ownership translates into measurable progress over three years.
Homeowner service requests resolved - a 96% completion rate, with only 28 open at the time.
Board tasks completed — vendor bids, approvals, inspections, compliance and community projects.
In reserve projects delivered, anchored by a $2.8M building-envelope recladding.
Net delinquent balances, down 88% — from 28 accounts to 13, with zero in outside collections.
In bank financing secured, with a multi-year special assessment ratified by owners.
Home resales supported with certificates and documents delivered on time, every time.
Money That Stayed In The Community
Good management shouldn't just organize spending - it should reduce it. Three places this association kept its money working for the buildings, not the overhead.
Project management, without hourly billing
Before propVIVO, the association paid an outside firm $175 per hour — a minimum charge every 15 minutes — to manage projects. propVIVO charged no professional fees on reserve projects through 2024, and a single board-approved fee of $2,328 in 2025.
Delinquencies recovered
Consistent, respectful collections follow-through brought $80,000 in collectable delinquencies back to the association. Today: zero owners past 90 days delinquent and zero cases in outside collections.
Operating fund growth
The operating fund grew from $166,065 to $226,236 — up 36% — during the community's largest-ever capital program. Financial strength and major construction, at the same time.
Responsiveness Owners Can Verify
Every request carries a visible clock - created, updated, closed. Across all 1,849 completed requests:
Cumulative Resolution Speed
Same-Day Resolutions
1 in 4 requests is resolved the same day it's raised — from critical water shutoffs to building gate access.
6.2-Day Median Resolution
Median resolution includes deep issues requiring competitive vendor bidding, historical structural documentation review, or scheduled board votes.
Completely Public Live Tracking
The clock is public. Owners and the board see the timeline on every request — accountability isn't a promise, it's a screen they can pull up.
propVIVO Frequently Asked Questions
Straight answers for HOA and condo boards in the Seattle area who are comparing management companies, planning a switch, or trying to get more from the one they have. propVIVO is a community association management company headquartered in Bellevue, Washington.
